Privacy Policy

1. Who We Are

Royal Ink Group Ltd ("Royal Ink Group", "we", "us", "our") is a company registered in Cameroon under OHADA commercial law, with its principal place of business in Douala, Cameroon. We operate this website and the digital services of our subsidiaries.

We are the data controller for the personal information collected through this platform. For privacy enquiries, contact us at: privacy@royalinkgroup.com

2. What Data We Collect

We collect the following categories of personal data:

• Identity & Contact Data Name, email address, phone number, WhatsApp number — collected when you register, make an enquiry, or submit a form.
• Account Data Username, encrypted password, selected language preference, and account settings.
• Transaction & Financial Data Investment amounts discussed, property enquiries, payment reference numbers (we do not store full card or mobile money credentials).
• Property Interest Data Properties viewed, saved, compared, or enquired about; search filters used; virtual tour interactions.
• Technical Data IP address, browser type, device identifiers, operating system, referral URL, and session identifiers — collected automatically via server logs and cookies.
• Communications Data Messages and enquiries you send us via contact forms, WhatsApp, or email.
• Two-Factor Authentication Data Encrypted 2FA secret keys for admin accounts. These are never shared with third parties.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• →Contract performance: To fulfil your property enquiry, investment consultation, or service agreement.
• →Legitimate interests: To improve our platform, prevent fraud, and send relevant property updates to active clients.
• →Consent: For marketing newsletters and non-essential cookies. You may withdraw consent at any time.
• →Legal obligation: To comply with Cameroonian commercial law, anti-money-laundering obligations, and tax reporting requirements.

4. How We Use Your Data

• Create and manage your account on our platform
• Respond to property enquiries and service requests
• Send you property alerts matching your saved search criteria (with your consent)
• Process transactions and maintain payment records
• Verify identity and prevent fraudulent use of our services
• Send administrative communications (password resets, account security alerts)
• Send marketing emails and newsletters (only with your explicit consent)
• Analyse platform usage to improve features and performance
• Comply with our legal and regulatory obligations

5. Data Retention

We keep your data only as long as necessary for the purposes described, or as required by law:

• →Account data: Retained for the duration of your account plus 3 years after account closure.
• →Transaction records: 7 years, as required by Cameroonian tax law.
• →Marketing consent: Until you withdraw consent or 2 years of inactivity, whichever comes first.
• →Technical logs: 12 months.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

• →Service providers: Hosting providers, email delivery services, analytics tools — all bound by data processing agreements.
• →Payment processors: MTN Mobile Money and Orange Money, for processing transactions. They have their own privacy policies.
• →Legal authorities: Where required by Cameroonian law, court order, or to protect against fraud or security threats.
• →Royal Ink subsidiaries: Within the Royal Ink Group, to deliver integrated services you have requested.

7. International Transfers

Our primary servers are located in [hosting region]. Where personal data is transferred outside Cameroon (for example, to cloud service providers with servers in the EU or US), we ensure appropriate safeguards are in place — including Standard Contractual Clauses where applicable.

8. Your Rights

You have the following rights over your personal data:

• →Access: Request a copy of the personal data we hold about you.
• →Correction: Ask us to correct inaccurate or incomplete data.
• →Deletion: Ask us to delete your data (subject to legal retention obligations).
• →Restriction: Ask us to limit how we use your data while a complaint is resolved.
• →Portability: Receive your data in a structured, machine-readable format.
• →Objection: Object to processing based on legitimate interests, including direct marketing.
• →Withdraw consent: Withdraw previously given consent for marketing or non-essential cookies at any time.

To exercise any of these rights, contact: privacy@royalinkgroup.com. We will respond within 30 days.

9. Security

We implement industry-standard security measures including HTTPS encryption, hashed password storage, two-factor authentication for admin accounts, and regular security audits. No system is 100% secure — if you believe your data has been compromised, contact us immediately.

10. Cookies

We use cookies and similar tracking technologies. See our Cookie Policy for full details of what we set and why.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where the changes are material, notify registered users by email.

12. Contact Us